You might think that, for a company like Staples, it’s all about having the cheapest paper or the widest range of printer inks.
It’s certainly about the products, Senior Director for Customer Analytics Mark Pickett told me recently, but it’s mostly about “how we engage with the customer.” (He will be speaking about “How Staples Used Martech to Transform Marketing and the Enterprise” at our MarTech Conference this October in Boston.)
“What we’re doing is trying to establish a relationship,” he said. That echoes most other modern brands, but how does one establish a relationship when you just need some new printer ink?
[Read the full article on MarTech Today.]
About The Author
Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.