Startups and small businesses know that creating effective PR and marketing strategies can be challenging, especially when working with limited budgets. Traditional advertising can be expensive, and reaching new customers through social media can take time and effort. However, there is a solution that you may have yet to consider: employee advocacy.
Explore how employee advocacy can help you overcome the challenges of limited budgets by turning your employees into powerful advocates for your business. I will discuss employee advocacy, why it’s essential and how you can implement a successful employee advocacy program for your business.
Related: Employees Are Your Biggest Brand Advocates
What is employee advocacy?
Employee advocacy encourages employees to promote your business through their personal and professional networks. This can include sharing your company’s content on social media, attending industry events and conferences to represent your brand and referring new customers or clients to your business.
When your employees become advocates for your business, they can help increase brand awareness, boost engagement on social media and even drive sales. But employee advocacy is about more than just getting your employees to talk about your business. It’s about building a culture of engagement and empowerment that benefits your employees and business.
Why is employee advocacy important?
There are several reasons why employee advocacy is essential for your business. Here are just a few:
Trust: According to Edelman’s Trust Barometer, people trust employees more than they trust CEOs, journalists or government officials. Employees sharing positive messages about your business can help build trust with potential customers.
Reach: Your employees have networks of friends, family and professional connections. When they share your content, they can help extend your reach to new audiences.
Authenticity: People are more likely to believe recommendations from people they know and trust. When your employees share their experiences working for your business, it can help build an authentic and relatable brand image.
Engagement and satisfaction: When your employees feel empowered to share their opinions and ideas about your business, it can help increase their engagement and job satisfaction.
Related: Here’s How Employee Advocacy Benefits Brands
How can you encourage employee advocacy?
Encouraging your employees to become advocates for your business can be a challenge, but there are several strategies you can use to make it happen:
Provide training: Many employees may feel uncomfortable sharing information about your business on social media or in other settings. Providing training on social media best practices and company messaging can help build their confidence and expertise.
Recognize and reward participation: Recognizing and rewarding employees participating in your advocacy program can help incentivize others to get involved. Consider offering prizes or other incentives for employees who refer new customers or share a certain number of social media posts.
Make it easy: Provide your employees with pre-written social media posts, email templates and other content they can share with their networks. This can make it easier for them to participate in your advocacy program without feeling like they need to create content from scratch.
How can employees connect with customers and share their knowledge?
One of the most significant advantages of employee advocacy is that it lets employees connect with customers personally. Employees who share their experiences and insights about your business can build trust and establish relationships with potential customers.
Here are a few ways that your employees can connect with customers and share their knowledge:
Customer service: Your employees who work in customer service can share their knowledge and expertise with customers with questions or concerns. This can help build trust and establish a reputation for excellent customer service.
Industry events and conferences: Send your employees to events and conferences to represent your brand and share their knowledge with others in your industry. This can help position your business as a thought leader and build relationships with potential customers.
Internal knowledge sharing: Encourage your employees to share their knowledge and expertise. This can help build a culture of collaboration and innovation within your business, ultimately benefiting your customers.
Related: 5 Ways to Make Your Employees Your Greatest Brand Advocates
Measuring the success of your employee advocacy program
Measuring the success of your employee advocacy program is essential to ensure that you are achieving your goals and getting the most out of your investment. Here are a few metrics you can track to measure the success of your program:
Engagement: Track the number of employees participating in your program and the frequency of their participation. You can also track engagement on social media by monitoring the number of likes, comments and shares on your employees’ posts.
Reach: Track the number of people reached through your employees’ social media posts and other advocacy activities.
Referrals: Track the number of new customers or clients referred to your business by your employees.
Sales: If your employee advocacy program is focused on driving sales, track the sales generated through your program.
By tracking these metrics, you can measure the success of your employee advocacy program and adjust as needed to ensure that you are getting the most out of your investment.
The saying goes, “When employees win, we all win.” This rings true when it comes to employee advocacy. When employees are willing to speak highly of their company, its products or services, and its overall mission, it can significantly impact its success.
Companies that recognize and value their employees’ advocacy efforts are more likely to attract and retain top talent while reaping the benefits of increased brand awareness and revenue. In this way, when employees win, we all win.