The author and businessman offers his wisdom in this casual conversation.Continue reading
Still plugging your ears? Stop dismissing criticism and start seeing the value of online reviews.Continue reading
Go about reviews the right way and you’ll earn respect and trust in the process. Cheat and you risk everything you’ve built.Continue reading
A good old-fashioned ‘thank you’ online or in person goes a long way toward convincing customers to give you ‘stars.’Continue reading
In the same way that Google considers some forms of SEO to be unacceptable, they and other review sites dislike any reviews that aren’t organic — yet fake reviews are still prevalent. Columnist Kevin Lee discusses the scope of the problem and why you should resist the temptation to solicit fake…Continue reading
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No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.Continue reading