Strong customer relationships are the crux of just about every business out there. Use these questions to see if you’re truly connecting with your customers.
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Why Building Customer Trust Is Even More Important During Economic Hardship
Although the consumer trust barometer is not looking good for companies at the moment, you can use this as an opportunity to make lasting relationships with them. Here’s how.
Continue readingEmpathy Is the Key to Improving Customer Experience — and Closing More Sales
Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.
Continue readingHow Text Marketing Could Be Your Most Powerful Customer Engagement Tool
Chat apps and texts are climbing the ranks for the No. 1 spot in the future of marketing. Here’s what sets it apart from other marketing strategies and how you can use it for your business.
Continue readingIs Your Customer Communication Actually Effective? Here’s How to Avoid the Limitations of Common Tactics
There are a handful of popular and effective ways to stay in contact with customers, but it’s important to understand the limitations and how to utilize technology to your advantage.
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