A business text message, believe it or not, has a 98-percent-open rate.
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Tag: customer
This Platform Streamlines Your Customer Management
Show your customers how much you care with HelpCrunch Customer Platform.
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5 Customer Service Rules to Boost Your Profit by 18 Percent
Utilize innovative solutions and technology to engage and retain your customers.
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Signs a Customer Is About to Leave — and How to Prevent It
Churn proof your business by paying attention early.
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Customer Intent Has Changed. Have You?
With mobile capabilities in hand, consumer interest can shift to intent almost immediately.
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Customer Experience Is How You Can Differentiate Your Brand
Customers have nearly limitless choices. How you treat them is more important than marginal differences in price.
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The $62 Billion Reason to Improve Your Customer Experience
There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
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Keeping up With the Ever-Changing Customer Means Updating Offerings and Taking Advantage of Technology
Miller Heiman Group President and CEO Byron Matthews reveals how his company had to embrace change and learn to evolve quickly.
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